1. Shipping & Delivery Policy
At Youpin.pk, we are committed to providing our customers with the highest standard of service. To this end, we offer free shipping for all orders with a value of Rs. 2000 or more. For orders with a value less than this amount, a nominal flat rate shipping fee of Rs. 150 will be applied. We also provide cash on delivery services throughout Pakistan.
2. Order Status & Tracking
We strive to process and ship all orders placed from Monday to Friday (excluding public holidays) and confirmed before 2:30 PM within 24 working hours. This may vary in the case of online order processing delays, courier website failures, payment confirmations, and dispatching delays from the courier end.
We will contact the customer to confirm their order, however, if a customer wishes to confirm their order more quickly, they may send an email, WhatsApp message, or SMS stating that they confirm their order number so-and-so after placing their order.
Regular Deliveries – We provide delivery services throughout Pakistan with free shipping for orders with a value of Rs. 2000 or more. For orders with a value less than this amount, a nominal flat rate shipping fee of Rs. 150 will be applied. Regular delivery times are between 1 to 5 business days. An email containing tracking information will be sent to the customer after the order is dispatched. Please ensure to check your spam/junk folder if you do not find it in your inbox. The customer is responsible for tracking their order, and any questions should be directed towards the concerned courier service, not towards Youpin.pk.
For customers who prefer to collect their orders in person, we offer a self-collection option at our office located in Mardan City. To utilize this option, customers must first place their order online and indicate “Self-collection from Mardan Office” in the order notes. Once the order is confirmed, we will notify the customer when their order is ready for collection. A service charge of Rs. 100 will be applied to facilitate this mode of pickup
Please note that the flat rate shipping fee of Rs. 200 (for orders less than Rs. 1500) will not be applied for self-collection orders.
3. Payment Methods
We accept a variety of payment methods for customer convenience, including Cash On Delivery, ATM Transfers, Inter-Bank Transfers, EasyPaisa, and other reliable money transfer methods.
Our bank details are provided at checkout for customers who choose to make an advance payment.