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Returns & Exchanges Policy

Returns & Exchanges Policy

Our Returns & Exchanges Policy allows for the return of any item(s) for the following reasons:

  • You received a wrong item in your package.
  • You received a defective item in your package.

To ensure that your claim for a return or exchange is processed, please ensure that the following conditions are met:

  • All items must be returned in their original packaging, complete with all original accessories, including manuals, tags, and any gifts.
  • All items must be unblemished and show no signs of usage.

Please note that if any of the above conditions are not met, we will be unable to process any claims for returns or exchanges. We apologize for any inconvenience this may cause.


1. Validity For Exchange & Returns

We understand that sometimes things don’t work out as planned. That’s why we offer customers the option to exchange or return items within 7 days of receiving their order by submitting a request via email to Info@Youpin.Pk. Requests made outside of this time frame will not be accepted and the item(s) will be returned to the customer at their own expense. We apologize for any inconvenience and are always ready to assist with finding a solution.


2. Exchanges & Returns Policy

2.1  We want to ensure that our customers are completely satisfied with their purchases. If you need to return or exchange an item, please follow the guidelines outlined below:

2.1.1 All item(s) must be returned in their original condition and packaging, in a like-new and undamaged state. If the item(s) or its packaging is in a damaged condition, we will not accept the return. Please ensure that the item(s) is packaged well for return shipping. Our decision regarding the condition of returned item(s) will be final.

2.2.1 Once we have received your return, we will send you an Email confirmation. The processing period for returns is generally 5 working days from the receipt of your parcel.

2.3.1 In the event of a wrong shipment, Youpin.pk will bear the cost of the customer’s return shipping and also the cost of shipping the item(s) back to the customer. In the event of a defective item, Youpin.pk will only bear the cost of shipping the item(s) back to the customer.

2.4.1 If an item is deemed defective after we have checked it (and also meets the other conditions for valid returns), we will send a replacement item. This may involve opening the package or sending an already checked item to ensure that it is working properly.

2.5.1 If the item is deemed to be non-defective after we have checked it (or does not meet the other conditions for valid returns), the same item will be shipped back to the customer. In this case, the customer will be responsible for the cost of return shipping. In certain cases, where troubleshooting is time-consuming, a fee of up to Pkr 1000/- may also be imposed on the customer, in addition to the return shipping charges. This service fee + return shipping will be payable as an advance transfer.

2.6.1 Youpin.pk does not provide technical support or troubleshooting services for any product. The customer is responsible for ensuring that they have knowledge of what they are buying and how to operate it.

2.7.1 The customer is also responsible for ensuring that the product they’re buying is compatible with the device they’re buying it for. Incompatibility with a specific device (Phone/Laptop/Car/TV/Alexa/Google Home, etc.) will not be considered a defect.

2.8.1 Warranty is only valid for hardware-related defects, not for software-related issues that might arise with firmware updates or app updates. Software-related bugs or compatibility issues are usually resolved by waiting for subsequent updates or by installing older versions of the firmware.

2.9.1 All exchanges are subject to stock availability. While we will make every effort to ship a replacement item(s) back to the customer, we reserve the right to do an exchange by way of an item(s) of a similar value or any other method at the discretion of Youpin.pk.

2.10.1 If a customer requests a Store Credit Refund:

2.10.A Store Credit Refunds will be given at the buying price of the product as stated in the original invoice.

2.10.B Any expense (courier-related or otherwise) incurred by Youpin.pk during the initial shipping will be deducted from the Store Credit Refund amount (Pkr 250/- for normal flyers, and Pkr 400/- for larger flyers). Non-flyer bulky packages’


3. Other Terms & Conditions

Other Terms & Conditions

3.1 To ensure that your claim for a return or exchange is processed, please provide a clear video that shows the parcel being opened in well-lit conditions. The video should clearly show the flyer seal and airway bill details, as well as the contents of the flyer being taken out. The unboxing of the item(s) should also be clearly shown. Claims for missing or damaged items will be rejected if this video proof is not provided.

3.2 Please note that all item(s) that are returned and exchanged can only be done once.

3.3 We do not offer a warranty or return policy for wearable straps/cases, clothing items, masks, hygiene-related products, and consumables. The customer agrees to order these items at their own risk.

3.4 Warranty is not applicable to any accessories that come with an item, such as the cable, batteries, etc. that come bundled with any item (Powerbank, Charger, Electronic). Only the main product is covered under the Return Policy.

3.5 Our Returns Policy does not cover any cosmetic damage (scuffs, scratches, discoloration, dents, etc.) incurred by any product due to manufacturing lapses or other reasons, as long as the functionality of the product is not affected.

3.6 Please note that while we always endeavor to send sealed, new products in pristine condition, there may be instances where the seal is not present or the item packaging is damaged due to reasons such as (but not limited to) cargo handling, customs inspection, and checking.

3.7 Youpin.pk makes no warranty in respect of any product, express or implied, including any implied warranties of compliance with the ad description and fitness for a particular purpose. It is possible that the ad description may be outdated or incorrect, and thus not consistent with the latest product packaging.

3.8 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Pakistan.

3.9 All decisions made by Youpin.pk will be final.


4. Repair Policy

4.1 We currently do not offer repair services for products. Customers are responsible for any repairs or maintenance of their purchased products.

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